Access your library anytime and anywhere. The TRACpac App is available for Android and Apple devices.
Access all account information by selecting My Account on the main screen or by selecting the 3 lines at the top right of the screen.
In My Account, you can access:
Self Service allows you to check out items right off the library shelves while inside the library. To use the self service feature, you will need be physically inside the library and activate your location services on your mobile device. Simply scan the item barcode with your mobile device and your items will be checked out.
The Strathmore Municipal Library is pleased to be piloting the new click & collect feature of the TRACpac app. Click & Collect allows you to notify the library that you are coming to pick up your item hold. This allows the staff to check out your items and have them ready when you drive up to the library.
To access the click & collect feature, you will need to log in to your library account and open your requests.
Once inside Requests, you will see the new CLICK & COLLECT button. This button will only show in the app when you have a request (hold) waiting at the library. Select this button to activate the click & collect feature.
If you have multiple holds to pick up, Click & Collect allows you to select all items or just the items you want that day. Please note that all holds are held for 10 business days.
After you have chosen which items you will be picking up, fill out your vehicle information and select the "I'm on my way" button. You may also cancel your pickup request on this screen.
To help us ensure that you are not waiting around, this screen will help you keep us up to date. By selecting the "Use my location" button, your location information will give the library an ETA of your arrival. Your location will never be shared with the library.
If you do not wish to use your location services you can use one of the 4 prepared time buttons. When you arrive, simply select the I'm here button and the library will be notified to bring your items to your vehicle.
The next screen will allow you to communicate directly with the staff. For example: if you are picking up one of our many take home programming kits, you could ask for a kit to be brought out with your items or perhaps you want a few quick children's books, then you could simply request a Grab & Go bag with your check outs.
After you have your items in your vehicle, simply select the "Done" button to complete the transaction.